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The Stansberry & Associates Customer Service Center is open Monday through Friday, 9 a.m. – 8 p.m. Eastern Time.
 
A question you have may be answered in our Frequently Asked Questions section below.
 
Please contact us with any questions or concerns regarding our products, your account and billing, our website, or any related topic:
 
   
U.S. (888) 261-2693
INTERNATIONAL (443) 839-0986
FAX (410) 864-1812
EMAIL info@stansberrycustomerservice.com
MAIL Stansberry & Associates
Investment Research
1217 St. Paul St.
Baltimore, MD 21202
   
 

Frequently Asked Questions

General Questions

What is a "trailing stop"?
At Stansberry & Associates, we believe that the most important investing rule you can follow is to "cut your losers, and let your winners ride." That way, you’re never stuck with a worthless investment… and the sky’s the limit on the ones that are doing well.
 
A trailing stop is the downward limit that you set for each investment you make. It is the floor, so to speak, below which you will sell. What makes it a trailing stop, instead of a hard stop, is that a trailing stop moves up as your investment gains in value.
 
For example, if you buy a stock for $10, and you set a 25% trailing stop, then you would sell when the stock falls to $7.50, or 25% lower than $10.
 
If, however, you buy the stock at $10, and the next day it closes at $12, your new trailing stop would be $9 – 25% lower than $12.
 
Is there anything magical about 25%? No. You can use any percentage. Often, we'll set our stops at 50% for more volatile recommendations and 20%, or even 15%, when we want to play conservatively. With trailing stops, the discipline is what matters most.
 
Sell when you hit the trailing stop, no matter what. By following this simple strategy, your investment results will start to improve immediately and dramatically.
How much should I invest in a particular opportunity?
We usually recommend that you never put more than 4% of your total portfolio into any one investment. This way, if you invest 4%, and use a 25% trailing stop, you will never lose more than 1% of your portfolio on any one play. However, some editors use different rules depending upon the recommendation at hand. Please refer to the pertinent issue for details.
Why can't you answer my questions about particular investments?
SEC regulations prohibit us from giving you personal investment advice. We are financial journalists, not advisors or brokers. Our newsletters, reports, and other research services should never be interpreted as personal investment advice.
 
The sole purpose of our research is to alert you to opportunities that you may not be aware of. We make recommendations based on what we believe is the best course of action given the research that we’ve done. You should always speak with a financial advisor before acting on any investment recommendation.
How do I keep track of my S&A account?
Whether you subscribe to one or several of our research products, the S&A website allows you to easily track your account with us. When you log in to the S&A website using your user name and password, click on the My Subscriptions link located on the tab near the top of the page. Here, you will see a detailed description of your account, including which of our research products you are currently signed up to receive and the number of issues remaining for each subscription.
 
If you wish to renew a particular subscription, simply click on the RENEW link adjacent to that product.
 
The bottom portion of the My Subscriptions details which of our research products you are currently not signed up to receive.
 
Also, if you wish to find out exactly when your next issue for a specific product will be mailed, simply click on the Publishing Schedule tab located at the top of your screen.
When will my next issue/s be posted to the S&A website?
These dates vary based on the specific research service you are signed up to receive. For publishing schedules for each service, visit our products page and click on a publication name.
How can I read current or archived issue online?
After logging in to the S&A website using your user name and password, on the left-hand side of the screen, you will see a list of the products you are currently signed up to receive. Click on the name of the newsletter whose most recent issue you’d like to read. For archived issues, special reports, or e-mail updates, click on the sub-links below the newsletter you have chosen.
I'm interested in learning more about your Alliance packages, where can I find out more information about them?
For a brief summary of our three Alliance packages, click on the Products tab in the main menu navigation bar and browse our alliance packages within the Lifetime Memberships list.
 
Or, to find out more about any of our Alliance packages, please call 1-888-863-9356.
I am new to Stansberry & Associates. Where should I start?
First, click on the Editors tab in the main menu navigation bar. Inside, you’ll find a list of editor's (S&A Editors, S&A Analysts, Guest Editors). Click the name of an editor to learn more.
 
Also you can click on the Products tab in the main menu navigation bar. This will display a complete list of all of our products, publications and services. Click on the name of a product or service you’d like to learn more about.
 
For any additional questions or concerns, please contact our customer service center at 1-888-261-2693.
Why do you charge maintenance fees for “lifetime” memberships?

 
Maintenance fees allow us to cover the ever-increasing cost of postage, printing, processing and administration. Charging a maintenance fee enables us to continue bringing you our best research, year after year. Without this fee, it simply would not be possible for us to offer you a “lifetime” membership.

Technical Questions

How do I log on to the S&A website?
A user name and password are required to log in to the S&A website. If you are a current S&A subscriber,  you will have received an e-mail from us within a few hours of subscribing to one of our publications. This e-mail contains your temporary user name and password.
 
You will receive your permanent user name and password within two business days after placing an order. If you have misplaced this e-mail, please contact our customer service center at 1-888-261-2693.
 
If you are not an S&A subscriber, feel free to navigate through our website and learn about our S&A research products.
My user name and password aren't working, what do I do now?
Please contact our customer service center at 1-888-261-2693.
I am having problems navigating the website. What do I do?
First, minimize the number of active web browsers you may have open. This can sometimes slow the process it takes to navigate through a website. Secondly, make sure you are not using dated software that may hinder or slow the process of uploading certain pages on our website. If you are having any problems with the site, take a little time to upgrade your software now. By updating your software, you are likely to find that all of your Internet browsing is enhanced. And finally, feel free to call our customer service center for assistance at 1-888-261-2693.

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