Why am I not receiving my e-mails?
Many popular e-mail programs, including Outlook, Outlook Express, Eudora and Netscape Mail, do not provide a convenient way for you to make sure you receive email from valid senders. If you're using this sort of e-mail system and you either aren't getting your e-mail alerts or want to make sure you continue to receive your e-mail alerts in the future, you can do something about it.Contact the customer service department or the Postmaster at the company that provides your e-mail or Internet connection (ISP). Explain to them that the service you subscribe to is the service from which you wish to receive the e-mail alerts. Ask them if they can whitelist our e-mail address. They'll probably ask you for some information about us. Here's what to tell them:
Sending Address: If they ask for our address, give them the address in the "From" line of your most recent e-mail alert, which is:
customerservice@exct.stansberryresearch.com
Domain: If they need to know the domain we're mailing from, tell them:
exct.stansberryresearch.com
IP Address: If they ask for our sending IP address:
136.147.136.26
If you are using any of the below email systems, please click on the appropriate link for more detailed instructions:
If you have tried you had already tried listing our emails as "Not Spam" and they are still being sent to your Spam folder, you may need to add our e-mail to your AOL address book.
1. Open your mail and click on "New" in the top toolbar
2. Scroll to "New Contact"
3. Type in a "Contact Name"
4. Type in the e-mail address: customerservice@exct.stansberryresearch.com
5. Click on "Create"
6. Then return to your inbox
If you have tried you had already tried listing our emails as "Not Spam" and they are still being sent to your Spam folder, you may need to add a filter to your Yahoo email account. 1. Open your mail and click on "Options" in the upper right hand corner of the screen2. Scroll to "More Options"
3. Click on "Filters" on the left side of the screen
4. On the Filters page, click "Add Filter"
5. In the "Filter Name" box, type in a name for your filter
6. Click on the "Sender" dropdown and scroll to "contains"
7. In the "Sender" box, type in "@exct.stansberryresearch.com"
8. Click on the "Move to Folder" dropdown and scroll to "Inbox"
9. Click "Save Changes" in the top toolbar
10. Then return to your inbox
If you have tried you had already tried listing our emails as "Not Junk" and they are still being sent to your Junk folder, you may need to add our e-mail address to your "Safe List" on your Hotmail email account. 1. Open your mail and click on "Options" in the upper right hand corner of the screen2. Scroll to "More Options"
3. Click on "Safe and Blocked Senders"
4. Click on "Safe Senders"
5. Enter in customerservice@exct.stansberryresearch.com
6. Click the "Add to List" button
7. Then return to your inbox
If you have tried you had already tried listing our emails as "Not Spam" and they are still being sent to your Spam folder, you may need to add us as a contact on your Gmail email account. 1. Open your mail and click on "Contacts" on the left side of the screen2. Open one of our emails
3. Click on the dropdown next to the "Reply" button
4. Scroll to "Add customerservice@exct.stansberryresearch.com to Contacts list"
5. Then return to your inbox
If you have tried you had already tried listing our emails as "Not Spam" and they are still being sent to your Spam folder, you may need to add our e-mail to your AOL address book. 1. Open your mail and click on the "Suspect Email" tab near the left hand page menu2. Click on the checkbox next to an email from customerservice@exct.stansberryresearch.com
3. Click on the "Checked Items" dropdown and scroll to "Move to Inbox & Add Contact"
4. Go to your address book and click on the "Update Whitelist" button near the top of the page
5. You can now return to your inbox
Still can't find the answer to your question? Time to contact us by email or call us at 1-888-261-2693 in the continental U.S., or 443-839-0986 for international users.